We do our best to deliver the perfect product every time. Here are a few of the ways we ensure quality for our clients – before, during, and after the decoration process.
Decoration Consulting
Not all of our design options will work well on every item, and we’re here to make sure you don’t invest in a design that won’t result in a beautiful product. We want you and your clients to be happy with the finished result, and if that means we have to disappoint you in the short term to save you a big disappointment down the line, we’re not afraid to tell you that what you want won’t work well.
Here’s a quick example: embroidery is a beautiful design option, and we’ve created gorgeous products for our clients using it. However, some people have asked us to embroider lettering that is simply too small for an embroidery needle to manage. The letters can’t be narrower than the embroidery needle, and some requested designs have, unfortunately, been too small.
With another company, you might have placed the order anyway, received a disappointing product that technically filled the specifications but was unattractive and unusable, and had to go through the process of trying to get a refund. Not with us. We know this work inside and out, and we will always make sure you get the design you were looking for – even if we have to suggest a different decorating option.
Shipping and Receiving
Once we’ve made sure your design will work beautifully with your products, we’ll set up shipping and receiving. We’re happy to receive your products by drop-shipment. You’ll send us a PO to let us know they’re on the way and how many items we should be expecting. We’ll take care of the rest.
Once we finish working on your items, we’ll prepare your order for shipping wherever you choose. Simply send us the labels and the packing slips and we will carefully affix them to your packages and get them sent off promptly.
Product Count Verification
When you provide us with a product count, we check that list twice to make sure we’ve received all the items you sent – and that’s the exact same number we pack and ship to you or your clients as well. (Of course, once shipments leave our building, they become the shipper’s responsibility, and we can’t be held responsible for any discrepancies in the number of items shipped and the number of items received.)
Rebagging
Many clients are happy to have all their newly-decorated items shipped in a single container, but others prefer a bit of extra protection from the elements, since the end products will be passed around individually. We’re happy to accommodate individual bagging with your supplied bags on request. After individually folding each item, we’ll bag your products separately and make sure they’re carefully protected.
Repairs and Fixes
Items can, sadly, be damaged in shipping, and we don’t want you to go without your perfect embroidery. We’re happy to provide repairs for damaged embroidery, as well as any unexpected changes to names or numbers due to instruction errors. Our experience is that most of these repairs are requested due to spelling mistakes on the order request itself, or from people wanting to save a garment that was embroidered with a logo from a company they no longer work for.